Shipping & Returns

Shipping

Free worldwide shipping on all orders.

All orders are shipped with tracking information.

Due to high demand please allow up to 2-4 weeks for delivery.

Please note there could be longer delays during busy sale periods such as storewide sales or the coronavirus outbreak, which is unfortunately out of our control.

As our stock is spread out over multiple warehouses, for orders with more than one item, your items may be sent separately. A tracking number will be sent to you for each item.

Items shipped may be subject to import duties and taxes applicable to your country or country you are shipping to. Customers are solely responsible and liable for any duties, GST or VAT that are specific to their country. It is recommended that you contact your local customs office for further information.

Please note that local banks may charge currency conversion fees that may vary between banks and countries.

We deliver to the following countries:

Arabia
Australia
Austria
Belgium
Brazil
Canada
Denmark
Finland
France
Germany
Greece
Hungary
Japan

Indonesia
Ireland
Israel
Italy
Kazakhstan
Luxembourg
Malaysia
Mexico
Netherlands
New Zealand
Norway
Hong Kong
Korea

Poland
Portugal
Russia
Saudi
Singapore
Spain
Sweden
Switzerland
Turkey
UK
Ukraine
USA

Returns

We want you to be 100% happy with your Blue Eyez glasses, so we offer a 100% Money Back Guarantee. In the unlikely event that you are not completely satisfied with your purchase, you may return it for a refund or exchange.

For any exchange or return enquiries, please email us through our contact form and we will get back to you with next steps.

Our Money Back Guarantee is subject to the following conditions:

 Items must be returned within 30 days of you receiving the item/s.
 The item is in new, resalable condition with all original packaging.
 Customers are responsible for return shipping costs.
 If exchanging your glasses for another pair, we will pay for the new pair to be shipped to you. Please note that we will only pay shipping for the first exchanged pair and NOT for any subsequent exchanged pairs.
 We DO NOT offer refunds on items lost, stolen or damaged during or after delivery.
 We DO NOT offer refunds on orders with tracking links that state "delivered” or “delivery attempted”.
We offer reshipments on faulty items. For refunds, the item/s must be shipped back to us at your expense.
 We're NOT responsible for glasses delivered to an incorrect address supplied by the sender. Please check your shipping information twice.
• Refusing delivery is not an acceptable way to return an item. Refused packages will be treated as unauthorised returns.
• Returns must be sent to the address specified in our returns instructions. Returns that are sent to any other address will not be accepted.
 Applications that do not meet this criteria will not be eligible for our Money Back Guarantee.

PLEASE NOTE: IT IS THE CUSTOMER’S RESPONSIBILITY TO REVIEW ALL SHIPPING AND RETURNS POLICIES BEFORE PURCHASE AND THEREFORE AGREE TO THESE TERMS WHEN ORDERING FROM BLUE EYEZ.